How to Use TeamViewer Remote Control to Remotely Troubleshoot Android Devices
Troubleshooting an Android device from afar demands a reliable, remote solution. Enter TeamViewer Remote Control: an app that simplifies connecting remotely from one device to another. Here, we’ll take a closer look at TeamViewer Remote Control, how it works, and how you can use the app to troubleshoot Android devices remotely.
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TeamViewer is a lightweight remote control or remote monitoring application used for web conferencing, transferring files, and troubleshooting. It supports many platforms, including iOS, Windows, ChromeOS, Mac, Linux, and, fortunately for us, Android.
TeamViewer has expanded its features over the years, evolving into a suite of apps includingTeamViewer TensorandTeamViewer AR. But TeamViewer Remote Control remains its most popular app, and it’s what we’ll be using throughout this guide. Let’s look at a few examples of problems you can solve remotely using it.
Download:TeamViewer Remote Control(Free)
What Problems Can You Troubleshoot With TeamViewer Remote Control?
Using TeamViewer Remote Control, you may successfully troubleshoot many software-level issues by remotely connecting to another device. You can solve problems by taking preventative steps tokeep malware off an Android deviceor remove pesky apps that keep draining a device’s battery, for example.
Other situations TeamViewer Remote Control can be useful include, but are not limited to:
There are caveats, however. If an Android device is experiencing failed internal storage, boot loops, connectivity issues, or power problems—hardware issues, in other words—TeamViewer Remote Control cannot help. TeamViewer Remote Control can do many things. But repairing physical faults isn’t one of them.
TeamViewer Remote Control is also not supported on every Android device (though most Android manufacturers support it). Most notably, with Samsung devices, only those secured byKnoxare officially supported. CheckTeamViewer’s list of Android manufacturersto see which devices support TeamViewer Remote Control.
Alternatively, search for TeamViewer Remote Control on Google Play to confirm that your device supports the app. Ensure theThis deviceoption under theYour devicesdropdown menu is selected. If you’re able to see the app, your device is supported. If not, considersideloading the Android appto see if it still works, though your mileage may vary.
Setting Up TeamViewer Remote Control on Your Device
After you install TeamViewer Remote Control, open the app, and accept the Terms and Conditions, you will be directed to theConnectpage. This is the default page of TeamViewer Remote Control. Notice the four tabs at the bottom of the app:
You’ll find the devices you’re authorized to connect to in theComputerstab. But first, sign up for a free TeamViewer account if you don’t have one. To do that:
To log into your new TeamViewer account, selectSign Up. Then tap theBack Arrow, selectComputers, and tap thePlus (+)button. You will see four options:
If you plan to remotely troubleshoot multiple devices over time—say, for friends and family members—it may be a good idea to plan ahead and create different groups for them. Here’s how:
The new group will be listed under theGroupssection. Once you have added a device (which you’ll do later), you can add it to a group. When you’re ready to do this, tap the device’s name, then hitEdit > Groups > [Group Name]. Enable theCheckmark, then go back to see the device in its new group.
Setting Up TeamViewer Host
Instruct the person that needs remote assistance to open Google Play and search forTeamViewer Host(or send them the link forTeamViewer Host on Google Play). You should then follow the steps we used earlier to check if their device is supported. If they can see TeamViewer Host, ask them to tapInstall.
Once the app is installed, share your TeamViewer credentials with them, then relay these steps:
A screen will appear stating that their device has been assigned to your account. They can then safely close TeamViewer Host. It’s as simple as that!
If they want to revoke your access, they must select theThree-Dot Icon, hitRemove Assignment, then confirm withRemove. To reassign your account to their device, repeat this process.
Connecting to the Host
After the Host has authorized your TeamViewer account to access their Android device, it’s time to establish a connection. Open TeamViewer Remote Control and tapComputers. You will see the added device underMy Computersor your custom group, if you created a group earlier in the guide.
Tap the name of the device, thenRemote Control. The host device will display a window saying that TeamViewer Host will start capturing everything displayed on the screen. They must tapStart Nowbefore the connection attempt is successful. Once connected, you will have complete remote control over the host device.
You can now follow all the usual troubleshooting steps you might follow to fix a software issue or run diagnostics.
An Example of Remote Troubleshooting
Let’s look at an example of using TeamViewer Remote Control in a real-world situation. For our purposes, let’s assume that a loved one wants to trythe best Android Developer options, but they don’t know how to unlock them. Specifically, they want to disable absolute volume for Bluetooth devices.
Here’s how you would do this:
Great job! You’ve just provided a remote fix for an Android device, and you didn’t even have to touch it!
Remotely Troubleshooting Android Devices, Simplified
Connecting remotely to a device used to be an exercise in futility. But those days are over. Thanks to TeamViewer Remote Control, it’s easy to remotely connect to an Android device and lend your Android knowledge to your friends and family, wherever they are.
Here’s an overview of how to use TeamViewer, including the setup for unattended access and some TeamViewer tips.
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